Shipping & Returns
Shopping with Vbfed
IS SHOPPING WITH Vbfed SAFE?
Vbfed was founded by people with more than 10 years in Australia.Our warehouses are located in many countries such as the United States, Australia, Japan, Hong Kong, and the United Kingdom. We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today.
HOW DO I RECEIVE ASSISTANCE WITH MY ORDER?
Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by clicking "Contact us" in your order account with submitting the ticket, we will reply to you within 24 hours.
WHAT COUNTRIES DOES KAQIKONG SHIP TO AND HOW LONG WILL ARRIVE?
Vbfed ship products to countries around the globe. And it generally take three-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately.
Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
HOW MUCH DOES IT COST TO SHIP MY ORDER?
We have two shipping method, Expedited Shipping, Express Shipping.
Two solutions for delivery delay. (One out of three)
$5-$10 cash or 10%-15% off coupon code for second purchase
30%-100% shipping cost compensation according to the your situation
HOW DO I TRACK MY ORDER'S PROGRESS?
Users are able to track orders by accessing "Orders" under the "Me" section. Then select "Track"
If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number.Just contact us by clicking "Contact us" in your order account with submitting the ticket, we will reply to you within 24 hours.
Refunds and Returns
HOW DO I RECEIVE MY REFUND?
- In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.
- Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.
WHAT IF MY ORDER IS DAMAGED OR DEFECTIVE?
In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us by clicking "Contact us" in your order account with submitting the ticket, we will reply to you within 24 hours.